Vulnerability Monitor

The vendors, products, and vulnerabilities you care about

CVE-2010-4763

The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.

Security Impact Summary

CVE-2010-4763 is a security vulnerability that . Impacting 1 product from otrs organizations running these solutions should prioritize assessment and patching.

Historical Context

Documented in 2011, this vulnerability occurred amid the cloud computing expansion era, where traditional network perimeter security models were being reevaluated. Organizations were transitioning from isolated infrastructure to interconnected systems, creating new attack surfaces that vulnerabilities like this could exploit.

Published

2011-03-18T16:55:01.627

Last Modified

2025-04-11T00:51:21.963

Status

Deferred

Source

[email protected]

Severity

CVSSv2: 6.5 (MEDIUM)

CVSSv2 Vector

AV:N/AC:L/Au:S/C:P/I:P/A:P

  • Access Vector: NETWORK
  • Access Complexity: LOW
  • Authentication: SINGLE
  • Confidentiality Impact: PARTIAL
  • Integrity Impact: PARTIAL
  • Availability Impact: PARTIAL
Exploitability Score

8.0

Impact Score

6.4

Weaknesses
  • Type: Primary
    CWE-264
Affected Vendors & Products
Type Vendor Product Version/Range Vulnerable?
Application otrs otrs ≤ 2.4.10 Yes
Application otrs otrs 0.5 Yes
Application otrs otrs 0.5 Yes
Application otrs otrs 0.5 Yes
Application otrs otrs 0.5 Yes
Application otrs otrs 0.5 Yes
Application otrs otrs 0.5 Yes
Application otrs otrs 0.5 Yes
Application otrs otrs 0.5 Yes
Application otrs otrs 1.0 Yes
Application otrs otrs 1.0 Yes
Application otrs otrs 1.0 Yes
Application otrs otrs 1.0.0 Yes
Application otrs otrs 1.0.1 Yes
Application otrs otrs 1.0.2 Yes
Application otrs otrs 1.1 Yes
Application otrs otrs 1.1.0 Yes
Application otrs otrs 1.1.0 Yes
Application otrs otrs 1.1.1 Yes
Application otrs otrs 1.1.2 Yes
Application otrs otrs 1.1.3 Yes
Application otrs otrs 1.1.4 Yes
Application otrs otrs 1.2.0 Yes
Application otrs otrs 1.2.0 Yes
Application otrs otrs 1.2.0 Yes
Application otrs otrs 1.2.1 Yes
Application otrs otrs 1.2.2 Yes
Application otrs otrs 1.2.3 Yes
Application otrs otrs 1.2.4 Yes
Application otrs otrs 1.3.0 Yes
Application otrs otrs 1.3.0 Yes
Application otrs otrs 1.3.0 Yes
Application otrs otrs 1.3.0 Yes
Application otrs otrs 1.3.1 Yes
Application otrs otrs 1.3.2 Yes
Application otrs otrs 1.3.3 Yes
Application otrs otrs 2.0.0 Yes
Application otrs otrs 2.0.0 Yes
Application otrs otrs 2.0.0 Yes
Application otrs otrs 2.0.0 Yes
Application otrs otrs 2.0.0 Yes
Application otrs otrs 2.0.0 Yes
Application otrs otrs 2.0.1 Yes
Application otrs otrs 2.0.2 Yes
Application otrs otrs 2.0.3 Yes
Application otrs otrs 2.0.4 Yes
Application otrs otrs 2.0.5 Yes
Application otrs otrs 2.1.0 Yes
Application otrs otrs 2.1.0 Yes
Application otrs otrs 2.1.1 Yes
Application otrs otrs 2.1.2 Yes
Application otrs otrs 2.1.3 Yes
Application otrs otrs 2.1.4 Yes
Application otrs otrs 2.1.5 Yes
Application otrs otrs 2.1.6 Yes
Application otrs otrs 2.1.7 Yes
Application otrs otrs 2.1.8 Yes
Application otrs otrs 2.1.9 Yes
Application otrs otrs 2.2.0 Yes
Application otrs otrs 2.2.0 Yes
Application otrs otrs 2.2.0 Yes
Application otrs otrs 2.2.0 Yes
Application otrs otrs 2.2.0 Yes
Application otrs otrs 2.2.1 Yes
Application otrs otrs 2.2.2 Yes
Application otrs otrs 2.2.3 Yes
Application otrs otrs 2.2.4 Yes
Application otrs otrs 2.2.5 Yes
Application otrs otrs 2.2.6 Yes
Application otrs otrs 2.2.7 Yes
Application otrs otrs 2.2.8 Yes
Application otrs otrs 2.2.9 Yes
Application otrs otrs 2.3.0 Yes
Application otrs otrs 2.3.0 Yes
Application otrs otrs 2.3.0 Yes
Application otrs otrs 2.3.0 Yes
Application otrs otrs 2.3.0 Yes
Application otrs otrs 2.3.1 Yes
Application otrs otrs 2.3.2 Yes
Application otrs otrs 2.3.3 Yes
Application otrs otrs 2.3.4 Yes
Application otrs otrs 2.3.5 Yes
Application otrs otrs 2.3.6 Yes
Application otrs otrs 2.4.0 Yes
Application otrs otrs 2.4.0 Yes
Application otrs otrs 2.4.0 Yes
Application otrs otrs 2.4.0 Yes
Application otrs otrs 2.4.0 Yes
Application otrs otrs 2.4.0 Yes
Application otrs otrs 2.4.1 Yes
Application otrs otrs 2.4.2 Yes
Application otrs otrs 2.4.3 Yes
Application otrs otrs 2.4.4 Yes
Application otrs otrs 2.4.5 Yes
Application otrs otrs 2.4.6 Yes
Application otrs otrs 2.4.7 Yes
Application otrs otrs 2.4.8 Yes
Application otrs otrs 2.4.9 Yes
References

How SecUtils Interprets This CVE

SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.