Vulnerability Monitor

The vendors, products, and vulnerabilities you care about

CVE-2010-4766

The AgentTicketForward feature in Open Ticket Request System (OTRS) before 2.4.7 does not properly remove inline images from HTML e-mail messages, which allows remote attackers to obtain potentially sensitive image information in opportunistic circumstances by reading a forwarded message in a standard e-mail client.

Security Impact Summary

CVE-2010-4766 is a security vulnerability that . Impacting 1 product from otrs organizations running these solutions should prioritize assessment and patching.

Historical Context

Documented in 2011, this vulnerability occurred amid the cloud computing expansion era, where traditional network perimeter security models were being reevaluated. Organizations were transitioning from isolated infrastructure to interconnected systems, creating new attack surfaces that vulnerabilities like this could exploit.

Published

2011-03-18T16:55:01.673

Last Modified

2026-04-29T01:13:23.040

Status

Modified

Source

[email protected]

Severity

CVSSv2: 4.3 (MEDIUM)

CVSSv2 Vector

AV:N/AC:M/Au:N/C:P/I:N/A:N

Access Vector: NETWORK
Access Complexity: MEDIUM
Authentication: NONE
Confidentiality Impact: PARTIAL
Integrity Impact: NONE
Availability Impact: NONE

Exploitability Score

8.6

Impact Score

2.9

Weaknesses

Type: Primary
CWE-20

Affected Vendors & Products

Type	Vendor	Product	Version/Range	Vulnerable?
Application	otrs	otrs	≤ 2.4.6	Yes
Application	otrs	otrs	0.5	Yes
Application	otrs	otrs	0.5	Yes
Application	otrs	otrs	0.5	Yes
Application	otrs	otrs	0.5	Yes
Application	otrs	otrs	0.5	Yes
Application	otrs	otrs	0.5	Yes
Application	otrs	otrs	0.5	Yes
Application	otrs	otrs	0.5	Yes
Application	otrs	otrs	1.0	Yes
Application	otrs	otrs	1.0	Yes
Application	otrs	otrs	1.0	Yes
Application	otrs	otrs	1.0.0	Yes
Application	otrs	otrs	1.0.1	Yes
Application	otrs	otrs	1.0.2	Yes
Application	otrs	otrs	1.1	Yes
Application	otrs	otrs	1.1.0	Yes
Application	otrs	otrs	1.1.0	Yes
Application	otrs	otrs	1.1.1	Yes
Application	otrs	otrs	1.1.2	Yes
Application	otrs	otrs	1.1.3	Yes
Application	otrs	otrs	1.1.4	Yes
Application	otrs	otrs	1.2.0	Yes
Application	otrs	otrs	1.2.0	Yes
Application	otrs	otrs	1.2.0	Yes
Application	otrs	otrs	1.2.1	Yes
Application	otrs	otrs	1.2.2	Yes
Application	otrs	otrs	1.2.3	Yes
Application	otrs	otrs	1.2.4	Yes
Application	otrs	otrs	1.3.0	Yes
Application	otrs	otrs	1.3.0	Yes
Application	otrs	otrs	1.3.0	Yes
Application	otrs	otrs	1.3.0	Yes
Application	otrs	otrs	1.3.1	Yes
Application	otrs	otrs	1.3.2	Yes
Application	otrs	otrs	1.3.3	Yes
Application	otrs	otrs	2.0.0	Yes
Application	otrs	otrs	2.0.0	Yes
Application	otrs	otrs	2.0.0	Yes
Application	otrs	otrs	2.0.0	Yes
Application	otrs	otrs	2.0.0	Yes
Application	otrs	otrs	2.0.0	Yes
Application	otrs	otrs	2.0.1	Yes
Application	otrs	otrs	2.0.2	Yes
Application	otrs	otrs	2.0.3	Yes
Application	otrs	otrs	2.0.4	Yes
Application	otrs	otrs	2.0.5	Yes
Application	otrs	otrs	2.1.0	Yes
Application	otrs	otrs	2.1.0	Yes
Application	otrs	otrs	2.1.1	Yes
Application	otrs	otrs	2.1.2	Yes
Application	otrs	otrs	2.1.3	Yes
Application	otrs	otrs	2.1.4	Yes
Application	otrs	otrs	2.1.5	Yes
Application	otrs	otrs	2.1.6	Yes
Application	otrs	otrs	2.1.7	Yes
Application	otrs	otrs	2.1.8	Yes
Application	otrs	otrs	2.1.9	Yes
Application	otrs	otrs	2.2.0	Yes
Application	otrs	otrs	2.2.0	Yes
Application	otrs	otrs	2.2.0	Yes
Application	otrs	otrs	2.2.0	Yes
Application	otrs	otrs	2.2.0	Yes
Application	otrs	otrs	2.2.1	Yes
Application	otrs	otrs	2.2.2	Yes
Application	otrs	otrs	2.2.3	Yes
Application	otrs	otrs	2.2.4	Yes
Application	otrs	otrs	2.2.5	Yes
Application	otrs	otrs	2.2.6	Yes
Application	otrs	otrs	2.2.7	Yes
Application	otrs	otrs	2.2.8	Yes
Application	otrs	otrs	2.2.9	Yes
Application	otrs	otrs	2.3.0	Yes
Application	otrs	otrs	2.3.0	Yes
Application	otrs	otrs	2.3.0	Yes
Application	otrs	otrs	2.3.0	Yes
Application	otrs	otrs	2.3.0	Yes
Application	otrs	otrs	2.3.1	Yes
Application	otrs	otrs	2.3.2	Yes
Application	otrs	otrs	2.3.3	Yes
Application	otrs	otrs	2.3.4	Yes
Application	otrs	otrs	2.3.5	Yes
Application	otrs	otrs	2.3.6	Yes
Application	otrs	otrs	2.4.0	Yes
Application	otrs	otrs	2.4.0	Yes
Application	otrs	otrs	2.4.0	Yes
Application	otrs	otrs	2.4.0	Yes
Application	otrs	otrs	2.4.0	Yes
Application	otrs	otrs	2.4.0	Yes
Application	otrs	otrs	2.4.1	Yes
Application	otrs	otrs	2.4.2	Yes
Application	otrs	otrs	2.4.3	Yes
Application	otrs	otrs	2.4.4	Yes
Application	otrs	otrs	2.4.5	Yes

References

http://bugs.otrs.org/show_bug.cgi?id=4818 Exploit ([email protected])
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807 ([email protected])
http://bugs.otrs.org/show_bug.cgi?id=4818 Exploit (af854a3a-2127-422b-91ae-364da2661108)
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807 (af854a3a-2127-422b-91ae-364da2661108)

How SecUtils Interprets This CVE

SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.