Vulnerability Monitor

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CVE-2011-2385

The iPhoneHandle package 0.9.x before 0.9.7 and 1.0.x before 1.0.3 in Open Ticket Request System (OTRS) does not properly restrict use of the iPhoneHandle interface, which allows remote authenticated users to gain privileges, and consequently read or modify OTRS core objects, via unspecified vectors.

Security Impact Summary

CVE-2011-2385 is a security vulnerability that . Impacting 2 products from otrs, from otrs organizations running these solutions should prioritize assessment and patching.

Historical Context

Documented in 2011, this vulnerability occurred amid the cloud computing expansion era, where traditional network perimeter security models were being reevaluated. Organizations were transitioning from isolated infrastructure to interconnected systems, creating new attack surfaces that vulnerabilities like this could exploit.

Published

2011-07-19T20:55:01.117

Last Modified

2026-04-29T01:13:23.040

Status

Modified

Source

[email protected]

Severity

CVSSv2: 6.5 (MEDIUM)

CVSSv2 Vector

AV:N/AC:L/Au:S/C:P/I:P/A:P

Access Vector: NETWORK
Access Complexity: LOW
Authentication: SINGLE
Confidentiality Impact: PARTIAL
Integrity Impact: PARTIAL
Availability Impact: PARTIAL

Exploitability Score

8.0

Impact Score

6.4

Weaknesses

Type: Primary
CWE-264

Affected Vendors & Products

Type	Vendor	Product	Version/Range	Vulnerable?
Application	otrs	iphonehandle	0.9.1	Yes
Application	otrs	iphonehandle	0.9.2	Yes
Application	otrs	iphonehandle	0.9.3	Yes
Application	otrs	iphonehandle	0.9.4	Yes
Application	otrs	iphonehandle	0.9.5	Yes
Application	otrs	iphonehandle	0.9.6	Yes
Application	otrs	iphonehandle	1.0.1	Yes
Application	otrs	iphonehandle	1.0.2	Yes
Application	otrs	otrs	*	Yes

References

http://osvdb.org/73885 ([email protected])
http://otrs.org/advisory/OSA-2011-02-en/ Patch, Vendor Advisory ([email protected])
http://secunia.com/advisories/45227 Vendor Advisory ([email protected])
http://www.securityfocus.com/bid/48678 ([email protected])
https://exchange.xforce.ibmcloud.com/vulnerabilities/68558 ([email protected])
http://osvdb.org/73885 (af854a3a-2127-422b-91ae-364da2661108)
http://otrs.org/advisory/OSA-2011-02-en/ Patch, Vendor Advisory (af854a3a-2127-422b-91ae-364da2661108)
http://secunia.com/advisories/45227 Vendor Advisory (af854a3a-2127-422b-91ae-364da2661108)
http://www.securityfocus.com/bid/48678 (af854a3a-2127-422b-91ae-364da2661108)
https://exchange.xforce.ibmcloud.com/vulnerabilities/68558 (af854a3a-2127-422b-91ae-364da2661108)

How SecUtils Interprets This CVE

SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.