Vulnerability Monitor

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CVE-2017-16854

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

Published

2017-12-08T17:29:00.193

Last Modified

2025-04-20T01:37:25.860

Status

Deferred

Source

[email protected]

Severity

CVSSv3.0: 6.5 (MEDIUM)

CVSSv2 Vector

AV:N/AC:L/Au:S/C:P/I:N/A:N

  • Access Vector: NETWORK
  • Access Complexity: LOW
  • Authentication: SINGLE
  • Confidentiality Impact: PARTIAL
  • Integrity Impact: NONE
  • Availability Impact: NONE
Exploitability Score

8.0

Impact Score

2.9

Weaknesses
  • Type: Primary
    CWE-200
Affected Vendors & Products
Type Vendor Product Version/Range Vulnerable?
Application otrs otrs ≤ 3.3.20 Yes
Application otrs otrs ≤ 4.0.26 Yes
Application otrs otrs ≤ 5.0.24 Yes
Application otrs otrs ≤ 6.0.1 Yes
Operating System debian debian_linux 7.0 Yes
Operating System debian debian_linux 8.0 Yes
Operating System debian debian_linux 9.0 Yes
References