Vulnerability Monitor

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CVE-2017-9324

In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.

Published

2017-06-12T06:29:00.477

Last Modified

2025-04-20T01:37:25.860

Status

Deferred

Source

[email protected]

Severity

CVSSv3.0: 8.8 (HIGH)

CVSSv2 Vector

AV:N/AC:L/Au:S/C:P/I:P/A:P

  • Access Vector: NETWORK
  • Access Complexity: LOW
  • Authentication: SINGLE
  • Confidentiality Impact: PARTIAL
  • Integrity Impact: PARTIAL
  • Availability Impact: PARTIAL
Exploitability Score

8.0

Impact Score

6.4

Weaknesses
  • Type: Primary
    CWE-269
Affected Vendors & Products
Type Vendor Product Version/Range Vulnerable?
Application otrs otrs ≤ 3.3.16 Yes
Application otrs otrs ≤ 4.0.23 Yes
Application otrs otrs ≤ 5.0.19 Yes
Operating System debian debian_linux 8.0 Yes
Operating System debian debian_linux 9.0 Yes
References