A vulnerability allows a phreaking attack on HCL legacy IVR systems that do not use VoIP. These IVR systems rely on various frequencies of audio signals; based on the frequency, certain commands and functions are processed. Since these frequencies are accepted within a phone call, an attacker can record these frequencies and use them for service activations. This is a request-forgery issue when the required series of DTMF signals for a service activation is predictable (e.g., the IVR system does not speak a nonce to the caller). In this case, the IVR system accepts an activation request from a less-secure channel (any loudspeaker in the caller's physical environment) without verifying that the request was intended (it matches a nonce sent over a more-secure channel to the caller's earpiece).
This vulnerability carries a HIGH severity rating with a CVSS v3.1 score of 8.1, indicating it can be exploited remotely over the network but requires specific conditions to be met without requiring user interaction and does not require pre-existing privileges . The vulnerability impacts confidentiality (data exposure), integrity (unauthorized modifications), and availability (service disruption) for affected systems. Impacting 2 products from hcltech, from hcltech organizations running these solutions should prioritize assessment and patching.
First disclosed in 2018, this vulnerability was reported during a period defined by widespread IoT adoption challenges, mobile security concerns, and the emergence of advanced persistent threat (APT) techniques. Contemporary mitigation strategies focused on secure development practices and third-party component vetting.
2018-05-30T20:29:00.250
2026-06-17T01:36:05.960
Modified
CVSSv3.0: 8.1 (HIGH)
AV:N/AC:M/Au:N/C:P/I:P/A:P
8.6
6.4
| Type | Vendor | Product | Version/Range | Vulnerable? |
|---|---|---|---|---|
| Operating System | hcltech | legacy_ivr_firmware | - | Yes |
| Hardware | hcltech | legacy_ivr | - | No |
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For hcltech's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.