Vulnerability Monitor

The vendors, products, and vulnerabilities you care about

CVE-2018-11563

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.7. A carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged in customer's browser in the context of the OTRS customer panel application.

Security Impact Summary

This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 4.6, indicating it can be exploited remotely over the network with relatively low complexity though user interaction is required requiring only low-level privileges . The vulnerability impacts limited data confidentiality, limited integrity, for affected systems. Impacting 2 products from otrs, from debian organizations running these solutions should prioritize assessment and patching.

Historical Context

First disclosed in 2019, this vulnerability was reported during a period defined by widespread IoT adoption challenges, mobile security concerns, and the emergence of advanced persistent threat (APT) techniques. Contemporary mitigation strategies focused on secure development practices and third-party component vetting.

Published

2019-07-08T13:15:10.290

Last Modified

2024-11-21T03:43:37.520

Status

Modified

Source

[email protected]

Severity

CVSSv3.1: 4.6 (MEDIUM)

CVSSv2 Vector

AV:N/AC:M/Au:S/C:P/I:P/A:N

Access Vector: NETWORK
Access Complexity: MEDIUM
Authentication: SINGLE
Confidentiality Impact: PARTIAL
Integrity Impact: PARTIAL
Availability Impact: NONE

Exploitability Score

6.8

Impact Score

4.9

Weaknesses

Type: Primary
NVD-CWE-noinfo

Affected Vendors & Products

Type	Vendor	Product	Version/Range	Vulnerable?
Application	otrs	otrs	≤ 6.0.7	Yes
Operating System	debian	debian_linux	8.0	Yes

References

https://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework/ Patch, Vendor Advisory ([email protected])
https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html Mailing List, Third Party Advisory ([email protected])
https://lists.otrs.org/pipermail/announce/2018/000720.html Vendor Advisory ([email protected])
https://www.otrs.com/category/release-and-security-notes-en/ Release Notes, Vendor Advisory ([email protected])
https://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework/ Patch, Vendor Advisory (af854a3a-2127-422b-91ae-364da2661108)
https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html Mailing List, Third Party Advisory (af854a3a-2127-422b-91ae-364da2661108)
https://lists.otrs.org/pipermail/announce/2018/000720.html Vendor Advisory (af854a3a-2127-422b-91ae-364da2661108)
https://www.otrs.com/category/release-and-security-notes-en/ Release Notes, Vendor Advisory (af854a3a-2127-422b-91ae-364da2661108)

How SecUtils Interprets This CVE

SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.