Vulnerability Monitor

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CVE-2018-14593

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x through 6.0.9, 5.0.x through 5.0.28, and 4.0.x through 4.0.30. An attacker who is logged into OTRS as an agent may escalate their privileges by accessing a specially crafted URL.

Security Impact Summary

This vulnerability carries a HIGH severity rating with a CVSS v3.1 score of 8.8, indicating it can be exploited remotely over the network with relatively low complexity without requiring user interaction requiring only low-level privileges . The vulnerability impacts confidentiality (data exposure), integrity (unauthorized modifications), and availability (service disruption) for affected systems. Impacting 2 products from otrs, from debian organizations running these solutions should prioritize assessment and patching.

Historical Context

First disclosed in 2018, this vulnerability was reported during a period defined by widespread IoT adoption challenges, mobile security concerns, and the emergence of advanced persistent threat (APT) techniques. Contemporary mitigation strategies focused on secure development practices and third-party component vetting.

Published

2018-08-04T01:29:03.997

Last Modified

2024-11-21T03:49:22.327

Status

Modified

Source

[email protected]

Severity

CVSSv3.0: 8.8 (HIGH)

CVSSv2 Vector

AV:N/AC:L/Au:S/C:P/I:P/A:P

Access Vector: NETWORK
Access Complexity: LOW
Authentication: SINGLE
Confidentiality Impact: PARTIAL
Integrity Impact: PARTIAL
Availability Impact: PARTIAL

Exploitability Score

8.0

Impact Score

6.4

Weaknesses

Type: Primary
NVD-CWE-noinfo

Affected Vendors & Products

Type	Vendor	Product	Version/Range	Vulnerable?
Application	otrs	open_ticket_request_system	≤ 4.0.30	Yes
Application	otrs	open_ticket_request_system	≤ 5.0.28	Yes
Application	otrs	open_ticket_request_system	≤ 6.0.9	Yes
Operating System	debian	debian_linux	8.0	Yes
Operating System	debian	debian_linux	9.0	Yes

References

https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=de Vendor Advisory ([email protected])
https://lists.debian.org/debian-lts-announce/2018/08/msg00021.html Mailing List, Third Party Advisory ([email protected])
https://www.debian.org/security/2018/dsa-4317 Third Party Advisory ([email protected])
https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=de Vendor Advisory (af854a3a-2127-422b-91ae-364da2661108)
https://lists.debian.org/debian-lts-announce/2018/08/msg00021.html Mailing List, Third Party Advisory (af854a3a-2127-422b-91ae-364da2661108)
https://www.debian.org/security/2018/dsa-4317 Third Party Advisory (af854a3a-2127-422b-91ae-364da2661108)

How SecUtils Interprets This CVE

SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.