Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.
This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 4.8, indicating it can be exploited remotely over the network with relatively low complexity though user interaction is required . The vulnerability impacts limited data confidentiality, limited integrity, for affected systems. Impacting 2 products from otrs, from debian organizations running these solutions should prioritize assessment and patching.
First disclosed in 2018, this vulnerability was reported during a period defined by widespread IoT adoption challenges, mobile security concerns, and the emergence of advanced persistent threat (APT) techniques. Contemporary mitigation strategies focused on secure development practices and third-party component vetting.
2018-11-11T05:29:00.290
2024-11-21T03:57:24.780
Modified
CVSSv3.0: 4.8 (MEDIUM)
AV:N/AC:M/Au:S/C:N/I:P/A:N
6.8
2.9
| Type | Vendor | Product | Version/Range | Vulnerable? |
|---|---|---|---|---|
| Application | otrs | open_ticket_request_system | < 4.0.33 | Yes |
| Application | otrs | open_ticket_request_system | < 5.0.31 | Yes |
| Operating System | debian | debian_linux | 8.0 | Yes |
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.