Vulnerability Monitor

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CVE-2018-20800

An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.

Published

2019-03-13T22:29:00.240

Last Modified

2024-11-21T04:02:12.430

Status

Modified

Source

[email protected]

Severity

CVSSv3.0: 6.5 (MEDIUM)

CVSSv2 Vector

AV:N/AC:L/Au:S/C:N/I:P/A:P

Access Vector: NETWORK
Access Complexity: LOW
Authentication: SINGLE
Confidentiality Impact: NONE
Integrity Impact: PARTIAL
Availability Impact: PARTIAL

Exploitability Score

8.0

Impact Score

4.9

Weaknesses

Type: Primary
CWE-20

Affected Vendors & Products

Type	Vendor	Product	Version/Range	Vulnerable?
Application	otrs	otrs	5.0.31	Yes
Application	otrs	otrs	6.0.13	Yes

References

https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework Mitigation, Patch, Vendor Advisory ([email protected])
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework Mitigation, Patch, Vendor Advisory (af854a3a-2127-422b-91ae-364da2661108)