In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1, authenticated admins are able to exploit a Blind Remote Code Execution vulnerability by loading a crafted opm file with an embedded CodeInstall element to execute a command on the server during package installation. NOTE: the vendor disputes this issue stating "the behaviour is as designed and needed for different packages to be installed", "there is a security warning if the package is not verified by OTRS Group", and "there is the possibility and responsibility of an admin to check packages before installation which is possible as they are not binary.
This vulnerability carries a HIGH severity rating with a CVSS v3.1 score of 7.2, indicating it can be exploited remotely over the network with relatively low complexity without requiring user interaction . The vulnerability impacts confidentiality (data exposure), integrity (unauthorized modifications), and availability (service disruption) for affected systems. Impacting 1 product from otrs organizations running these solutions should prioritize assessment and patching.
First disclosed in 2018, this vulnerability was reported during a period defined by widespread IoT adoption challenges, mobile security concerns, and the emergence of advanced persistent threat (APT) techniques. Contemporary mitigation strategies focused on secure development practices and third-party component vetting.
2018-03-04T20:29:00.333
2024-11-21T04:12:23.043
Modified
CVSSv3.0: 7.2 (HIGH)
AV:N/AC:L/Au:S/C:C/I:C/A:C
8.0
10.0
| Type | Vendor | Product | Version/Range | Vulnerable? |
|---|---|---|---|---|
| Application | otrs | otrs | ≤ 5.0.23 | Yes |
| Application | otrs | otrs | 6.0.0 | Yes |
| Application | otrs | otrs | 6.0.1 | Yes |
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.