Vulnerability Monitor

The vendors, products, and vulnerabilities you care about

CVE-2019-12248

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.

Security Impact Summary

This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 4.3, indicating it can be exploited remotely over the network with relatively low complexity though user interaction is required and does not require pre-existing privileges . The vulnerability impacts limited integrity, for affected systems. Impacting 2 products from otrs, from debian organizations running these solutions should prioritize assessment and patching.

Historical Context

First disclosed in 2019, this vulnerability was reported during a period defined by widespread IoT adoption challenges, mobile security concerns, and the emergence of advanced persistent threat (APT) techniques. Contemporary mitigation strategies focused on secure development practices and third-party component vetting.

Published

2019-06-17T18:15:10.860

Last Modified

2024-11-21T04:22:28.797

Status

Modified

Source

[email protected]

Severity

CVSSv3.1: 4.3 (MEDIUM)

CVSSv2 Vector

AV:N/AC:M/Au:N/C:N/I:P/A:N

Access Vector: NETWORK
Access Complexity: MEDIUM
Authentication: NONE
Confidentiality Impact: NONE
Integrity Impact: PARTIAL
Availability Impact: NONE

Exploitability Score

8.6

Impact Score

2.9

Weaknesses

Type: Primary
NVD-CWE-noinfo

Affected Vendors & Products

Type	Vendor	Product	Version/Range	Vulnerable?
Application	otrs	otrs	≤ 5.0.36	Yes
Application	otrs	otrs	≤ 6.0.19	Yes
Application	otrs	otrs	≤ 7.0.7	Yes
Operating System	debian	debian_linux	8.0	Yes

References

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html Broken Link ([email protected])
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html Broken Link ([email protected])
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html Broken Link ([email protected])
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html Mailing List, Third Party Advisory ([email protected])
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html ([email protected])
https://www.otrs.com/category/release-and-security-notes-en/ Release Notes, Third Party Advisory ([email protected])
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html Broken Link (af854a3a-2127-422b-91ae-364da2661108)
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html Broken Link (af854a3a-2127-422b-91ae-364da2661108)
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html Broken Link (af854a3a-2127-422b-91ae-364da2661108)
https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html Mailing List, Third Party Advisory (af854a3a-2127-422b-91ae-364da2661108)
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html (af854a3a-2127-422b-91ae-364da2661108)
https://www.otrs.com/category/release-and-security-notes-en/ Release Notes, Third Party Advisory (af854a3a-2127-422b-91ae-364da2661108)

How SecUtils Interprets This CVE

SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.