An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. CSV (aka Formula) injection exists in the export spreadsheets functionality. These spreadsheets are generated dynamically from unvalidated or unfiltered user input in the Name and Internal Notes fields in the Users tab, and the Issue Summary field in the tickets tab. This allows other agents to download data in a .csv file format or .xls file format. This is used as input for spreadsheet applications such as Excel and OpenOffice Calc, resulting in a situation where cells in the spreadsheets can contain input from an untrusted source. As a result, the end user who is accessing the exported spreadsheet can be affected.
This vulnerability carries a HIGH severity rating with a CVSS v3.1 score of 8.8, indicating it can be exploited remotely over the network with relatively low complexity though user interaction is required and does not require pre-existing privileges . The vulnerability impacts confidentiality (data exposure), integrity (unauthorized modifications), and availability (service disruption) for affected systems. Impacting 1 product from enhancesoft organizations running these solutions should prioritize assessment and patching.
First disclosed in 2019, this vulnerability was reported during a period defined by widespread IoT adoption challenges, mobile security concerns, and the emergence of advanced persistent threat (APT) techniques. Contemporary mitigation strategies focused on secure development practices and third-party component vetting.
2019-08-07T17:15:12.480
2026-07-10T18:20:35.780
Modified
CVSSv3.0: 8.8 (HIGH)
AV:N/AC:M/Au:N/C:P/I:P/A:P
8.6
6.4
| Type | Vendor | Product | Version/Range | Vulnerable? |
|---|---|---|---|---|
| Application | enhancesoft | osticket | < 1.10.7 | Yes |
| Application | enhancesoft | osticket | < 1.12.1 | Yes |
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For enhancesoft's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.