Vulnerability Monitor

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CVE-2019-18179

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Security Impact Summary

This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 4.3, indicating it can be exploited remotely over the network with relatively low complexity without requiring user interaction requiring only low-level privileges . The vulnerability impacts limited data confidentiality, for affected systems. Impacting 4 products from otrs, from debian, from opensuse and 1 other, organizations running these solutions should prioritize assessment and patching.

Historical Context

Reported in 2020, this vulnerability emerged during an era marked by increased sophistication in supply chain attacks, cloud infrastructure vulnerabilities, and software-as-a-service (SaaS) security challenges. Security practices during this period emphasized zero-trust architectures, container security, and API protection.

Published

2020-01-06T20:15:12.243

Last Modified

2024-11-21T04:32:46.540

Status

Modified

Source

[email protected]

Severity

CVSSv3.1: 4.3 (MEDIUM)

CVSSv2 Vector

AV:N/AC:L/Au:S/C:P/I:N/A:N

Access Vector: NETWORK
Access Complexity: LOW
Authentication: SINGLE
Confidentiality Impact: PARTIAL
Integrity Impact: NONE
Availability Impact: NONE

Exploitability Score

8.0

Impact Score

2.9

Weaknesses

Type: Primary
NVD-CWE-noinfo

Affected Vendors & Products

Type	Vendor	Product	Version/Range	Vulnerable?
Application	otrs	otrs	≤ 5.0.38	Yes
Application	otrs	otrs	≤ 6.0.23	Yes
Application	otrs	otrs	≤ 7.0.12	Yes
Operating System	debian	debian_linux	8.0	Yes
Application	opensuse	backports_sle	15.0	Yes
Application	opensuse	backports_sle	15.0	Yes
Application	opensuse	backports_sle	15.0	Yes
Operating System	opensuse	leap	15.1	Yes
Operating System	opensuse	leap	15.2	Yes

References

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html Mailing List, Third Party Advisory ([email protected])
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html Mailing List, Third Party Advisory ([email protected])
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html Mailing List, Third Party Advisory ([email protected])
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/ Patch, Vendor Advisory ([email protected])
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html Mailing List, Third Party Advisory ([email protected])
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html ([email protected])
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html Mailing List, Third Party Advisory (af854a3a-2127-422b-91ae-364da2661108)
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html Mailing List, Third Party Advisory (af854a3a-2127-422b-91ae-364da2661108)
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html Mailing List, Third Party Advisory (af854a3a-2127-422b-91ae-364da2661108)
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/ Patch, Vendor Advisory (af854a3a-2127-422b-91ae-364da2661108)
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.html Mailing List, Third Party Advisory (af854a3a-2127-422b-91ae-364da2661108)
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html (af854a3a-2127-422b-91ae-364da2661108)

How SecUtils Interprets This CVE

SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.