An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items.
This vulnerability carries a LOW severity rating with a CVSS v3.1 score of 3.5, indicating it can be exploited remotely over the network with relatively low complexity though user interaction is required requiring only low-level privileges . The vulnerability impacts limited data confidentiality, for affected systems. Impacting 1 product from otrs organizations running these solutions should prioritize assessment and patching.
First disclosed in 2019, this vulnerability was reported during a period defined by widespread IoT adoption challenges, mobile security concerns, and the emergence of advanced persistent threat (APT) techniques. Contemporary mitigation strategies focused on secure development practices and third-party component vetting.
2019-06-03T19:29:03.877
2024-11-21T04:52:14.533
Modified
CVSSv3.0: 3.5 (LOW)
AV:N/AC:L/Au:S/C:P/I:N/A:N
8.0
2.9
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.