Vulnerability Monitor

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CVE-2019-9892

An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.

Security Impact Summary

This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 6.5, indicating it can be exploited remotely over the network with relatively low complexity without requiring user interaction requiring only low-level privileges . The vulnerability impacts confidentiality (data exposure), for affected systems. Impacting 2 products from otrs, from debian organizations running these solutions should prioritize assessment and patching.

Historical Context

First disclosed in 2019, this vulnerability was reported during a period defined by widespread IoT adoption challenges, mobile security concerns, and the emergence of advanced persistent threat (APT) techniques. Contemporary mitigation strategies focused on secure development practices and third-party component vetting.

Published

2019-05-22T00:29:02.057

Last Modified

2024-11-21T04:52:31.213

Status

Modified

Source

[email protected]

Severity

CVSSv3.1: 6.5 (MEDIUM)

CVSSv2 Vector

AV:N/AC:L/Au:S/C:P/I:N/A:N

Access Vector: NETWORK
Access Complexity: LOW
Authentication: SINGLE
Confidentiality Impact: PARTIAL
Integrity Impact: NONE
Availability Impact: NONE

Exploitability Score

8.0

Impact Score

2.9

Weaknesses

Type: Primary
CWE-91

Affected Vendors & Products

Type	Vendor	Product	Version/Range	Vulnerable?
Application	otrs	otrs	≤ 5.0.34	Yes
Application	otrs	otrs	≤ 6.0.17	Yes
Application	otrs	otrs	≤ 7.0.6	Yes
Operating System	debian	debian_linux	8.0	Yes

References

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html Broken Link ([email protected])
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html Broken Link ([email protected])
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html Broken Link ([email protected])
https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/ Vendor Advisory ([email protected])
https://lists.debian.org/debian-lts-announce/2019/05/msg00003.html Mailing List, Third Party Advisory ([email protected])
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html Broken Link (af854a3a-2127-422b-91ae-364da2661108)
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html Broken Link (af854a3a-2127-422b-91ae-364da2661108)
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html Broken Link (af854a3a-2127-422b-91ae-364da2661108)
https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/ Vendor Advisory (af854a3a-2127-422b-91ae-364da2661108)
https://lists.debian.org/debian-lts-announce/2019/05/msg00003.html Mailing List, Third Party Advisory (af854a3a-2127-422b-91ae-364da2661108)

How SecUtils Interprets This CVE

SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.