When user downloads PGP or S/MIME keys/certificates, exported file has same name for private and public keys. Therefore it's possible to mix them and to send private key to the third-party instead of public key. This issue affects ((OTRS)) Community Edition: 5.0.42 and prior versions, 6.0.27 and prior versions. OTRS: 7.0.16 and prior versions.
This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 4.5, indicating it can be exploited remotely over the network with relatively low complexity though user interaction is required . The vulnerability impacts confidentiality (data exposure), for affected systems. Impacting 2 products from otrs, from debian organizations running these solutions should prioritize assessment and patching.
Reported in 2020, this vulnerability emerged during an era marked by increased sophistication in supply chain attacks, cloud infrastructure vulnerabilities, and software-as-a-service (SaaS) security challenges. Security practices during this period emphasized zero-trust architectures, container security, and API protection.
2020-04-28T14:15:14.283
2024-11-21T05:11:21.797
Modified
CVSSv3.1: 4.5 (MEDIUM)
AV:N/AC:L/Au:S/C:P/I:N/A:N
8.0
2.9
| Type | Vendor | Product | Version/Range | Vulnerable? |
|---|---|---|---|---|
| Application | otrs | otrs | ≤ 5.0.42 | Yes |
| Application | otrs | otrs | ≤ 6.0.27 | Yes |
| Application | otrs | otrs | ≤ 7.0.16 | Yes |
| Operating System | debian | debian_linux | 8.0 | Yes |
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.