When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.
This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 4.1, indicating it requires adjacent network access with relatively low complexity though user interaction is required requiring only low-level privileges . The vulnerability impacts limited data confidentiality, limited integrity, for affected systems. Impacting 1 product from otrs organizations running these solutions should prioritize assessment and patching.
Reported in 2020, this vulnerability emerged during an era marked by increased sophistication in supply chain attacks, cloud infrastructure vulnerabilities, and software-as-a-service (SaaS) security challenges. Security practices during this period emphasized zero-trust architectures, container security, and API protection.
2020-11-23T16:15:13.120
2024-11-21T05:11:22.307
Modified
CVSSv3.1: 4.1 (MEDIUM)
AV:N/AC:L/Au:S/C:P/I:N/A:N
8.0
2.9
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.