Vulnerability Monitor

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CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Published

2021-10-18T07:15:07.413

Last Modified

2024-11-21T06:13:09.143

Status

Modified

Source

[email protected]

Severity

CVSSv3.1: 3.5 (LOW)

CVSSv2 Vector

AV:N/AC:L/Au:S/C:N/I:P/A:N

  • Access Vector: NETWORK
  • Access Complexity: LOW
  • Authentication: SINGLE
  • Confidentiality Impact: NONE
  • Integrity Impact: PARTIAL
  • Availability Impact: NONE
Exploitability Score

8.0

Impact Score

2.9

Weaknesses
  • Type: Secondary
    CWE-266
  • Type: Primary
    NVD-CWE-noinfo
Affected Vendors & Products
Type Vendor Product Version/Range Vulnerable?
Application otrs otrs ≤ 8.0.16 Yes
References