An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to copy arbitrary files on the server filesystem to the web root (with an arbitrary filename) via the tempFile and fileName parameters in the HTTP POST body.
This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 6.5, indicating it can be exploited remotely over the network with relatively low complexity without requiring user interaction requiring only low-level privileges . The vulnerability impacts integrity (unauthorized modifications), for affected systems. Impacting 1 product from sysaid organizations running these solutions should prioritize assessment and patching.
Reported in 2022, this vulnerability emerged during an era marked by increased sophistication in supply chain attacks, cloud infrastructure vulnerabilities, and software-as-a-service (SaaS) security challenges. Security practices during this period emphasized zero-trust architectures, container security, and API protection.
2022-01-11T20:15:07.620
2026-06-17T04:11:43.070
Modified
CVSSv3.1: 6.5 (MEDIUM)
AV:N/AC:L/Au:S/C:N/I:C/A:N
8.0
6.9
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For sysaid's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.