SysAid - Okta SSO integration - was found vulnerable to XML External Entity Injection vulnerability. Any SysAid environment that uses the Okta SSO integration might be vulnerable. An unauthenticated attacker could exploit the XXE vulnerability by sending a malformed POST request to the identity provider endpoint. An attacker can extract the identity provider endpoint by decoding the SAMLRequest parameter's value and searching for the AssertionConsumerServiceURL parameter's value. It often allows an attacker to view files on the application server filesystem and interact with any back-end or external systems that the application can access. In some situations, an attacker can escalate an XXE attack to compromise the underlying server or other back-end infrastructure by leveraging the XXE vulnerability to perform server-side request forgery (SSRF) attacks.
This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 5.9, indicating it requires adjacent network access with relatively low complexity though user interaction is required requiring only low-level privileges . The vulnerability impacts limited data confidentiality, limited integrity, and limited availability for affected systems. Impacting 1 product from sysaid organizations running these solutions should prioritize assessment and patching.
Reported in 2022, this vulnerability emerged during an era marked by increased sophistication in supply chain attacks, cloud infrastructure vulnerabilities, and software-as-a-service (SaaS) security challenges. Security practices during this period emphasized zero-trust architectures, container security, and API protection.
2022-06-24T15:15:10.200
2026-06-17T04:29:37.227
Modified
CVSSv3.1: 5.9 (MEDIUM)
AV:N/AC:M/Au:N/C:P/I:P/A:P
8.6
6.4
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For sysaid's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.