An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.
This vulnerability carries a LOW severity rating with a CVSS v3.1 score of 3.5, indicating it requires adjacent network access with relatively low complexity without requiring user interaction . The vulnerability impacts limited data confidentiality, limited integrity, for affected systems. Impacting 1 product from otrs organizations running these solutions should prioritize assessment and patching.
Reported in 2023, this vulnerability emerged during an era marked by increased sophistication in supply chain attacks, cloud infrastructure vulnerabilities, and software-as-a-service (SaaS) security challenges. Security practices during this period emphasized zero-trust architectures, container security, and API protection.
2023-10-16T09:15:11.940
2024-11-21T08:41:44.230
Modified
CVSSv3.1: 3.5 (LOW)
| Type | Vendor | Product | Version/Range | Vulnerable? |
|---|---|---|---|---|
| Application | otrs | otrs | ≤ 6.0.34 | Yes |
| Application | otrs | otrs | < 7.0.47 | Yes |
| Application | otrs | otrs | < 8.0.37 | Yes |
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.