An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:Â * 8.0.X * 2023.X * from 2024.X through 2024.4.x
This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 5.2, indicating it can be exploited remotely over the network with relatively low complexity though user interaction is required . The vulnerability impacts confidentiality (data exposure), limited integrity, for affected systems. Impacting 1 product from otrs organizations running these solutions should prioritize assessment and patching.
Reported in 2024, this vulnerability emerged during an era marked by increased sophistication in supply chain attacks, cloud infrastructure vulnerabilities, and software-as-a-service (SaaS) security challenges. Security practices during this period emphasized zero-trust architectures, container security, and API protection.
2024-07-15T08:15:02.470
2024-11-21T08:58:25.990
Modified
CVSSv3.1: 5.2 (MEDIUM)
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.