FreeScout is a free, self-hosted help desk and shared mailbox. Versions of FreeScout prior to 1.8.139 contain a Prototype Pollution vulnerability in the `/public/js/main.js` source file. The Prototype Pollution arises because the `getQueryParam` Function recursively merges an object containing user-controllable properties into an existing object (For URL Query Parameters Parsing), without first sanitizing the keys. This can allow an attacker to inject a property with a key `__proto__`, along with arbitrarily nested properties. The merge operation assigns the nested properties to the `params` object's prototype instead of the target object itself. As a result, the attacker can pollute the prototype with properties containing harmful values, which are then inherited by user-defined objects and subsequently used by the application dangerously. The vulnerability lets an attacker control properties of objects that would otherwise be inaccessible. If the application subsequently handles an attacker-controlled property in an unsafe way, this can potentially be chained with other vulnerabilities like DOM-based XSS, Open Redirection, Cookie Manipulation, Link Manipulation, HTML Injection, etc. Version 1.8.139 contains a patch for the issue.
This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 4.6, indicating it can be exploited remotely over the network but requires specific conditions to be met though user interaction is required requiring only low-level privileges . The vulnerability impacts limited data confidentiality, limited integrity, and limited availability for affected systems. Impacting 1 product from freescout organizations running these solutions should prioritize assessment and patching.
Reported in 2024, this vulnerability emerged during an era marked by increased sophistication in supply chain attacks, cloud infrastructure vulnerabilities, and software-as-a-service (SaaS) security challenges. Security practices during this period emphasized zero-trust architectures, container security, and API protection.
2024-05-14T15:39:27.840
2025-01-10T15:11:33.890
Analyzed
CVSSv3.1: 4.6 (MEDIUM)
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For freescout's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.