Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1 and 6.5.4, the HTML sanitizer for ticket articles was missing proper sanitization of data: ... URI schemes, resulting in storing such malicious content in the database of the Zammad instance. The Zammad GUI is rendering this content, due to applied CSP rules no harm was done by e.g., clicking such a link. This vulnerability is fixed in 7.0.1 and 6.5.4.
This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 6.1, indicating it can be exploited remotely over the network with relatively low complexity though user interaction is required and does not require pre-existing privileges . The vulnerability impacts limited data confidentiality, limited integrity, for affected systems. Impacting 1 product from zammad organizations running these solutions should prioritize assessment and patching.
Reported in 2026, this vulnerability emerged during an era marked by increased sophistication in supply chain attacks, cloud infrastructure vulnerabilities, and software-as-a-service (SaaS) security challenges. Security practices during this period emphasized zero-trust architectures, container security, and API protection.
2026-04-08T19:25:21.863
2026-04-17T15:39:43.610
Analyzed
CVSSv3.1: 6.1 (MEDIUM)
| Type | Vendor | Product | Version/Range | Vulnerable? |
|---|---|---|---|---|
| Application | zammad | zammad | < 6.5.4 | Yes |
| Application | zammad | zammad | 7.0.0 | Yes |
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For zammad's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.