Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1 and 6.5.4, the webhook model was missing a proper validation for loop back addresses, or link-local addresses — only the URL scheme (HTTP/HTTPS) as well as the hostname was checked. This could end up in retrieving confidential metadata of cloud/hosting providers. The existing check is now extended and is applied when configuring webhooks as well as triggering webhook jobs. This vulnerability is fixed in 7.0.1 and 6.5.4.
This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 4.3, indicating it can be exploited remotely over the network with relatively low complexity without requiring user interaction requiring only low-level privileges . The vulnerability impacts limited data confidentiality, for affected systems. Impacting 1 product from zammad organizations running these solutions should prioritize assessment and patching.
Reported in 2026, this vulnerability emerged during an era marked by increased sophistication in supply chain attacks, cloud infrastructure vulnerabilities, and software-as-a-service (SaaS) security challenges. Security practices during this period emphasized zero-trust architectures, container security, and API protection.
2026-04-08T19:25:22.003
2026-04-17T15:27:09.523
Analyzed
CVSSv3.1: 4.3 (MEDIUM)
| Type | Vendor | Product | Version/Range | Vulnerable? |
|---|---|---|---|---|
| Application | zammad | zammad | < 6.5.4 | Yes |
| Application | zammad | zammad | 7.0.0 | Yes |
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For zammad's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.