osTicket v1.18.3 is vulnerable to Stored Cross-Site Scripting (XSS) via the email From-header display name. The value is extracted without sanitization in include/class.mailparse.php and stored raw in the poster field of ost_thread_entry. When an unauthenticated attacker sends a reply email to an existing ticket from an unregistered address with an XSS payload in the From display name.
This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 6.1, indicating it can be exploited remotely over the network with relatively low complexity though user interaction is required and does not require pre-existing privileges . The vulnerability impacts limited data confidentiality, limited integrity, for affected systems.
Reported in 2026, this vulnerability emerged during an era marked by increased sophistication in supply chain attacks, cloud infrastructure vulnerabilities, and software-as-a-service (SaaS) security challenges. Security practices during this period emphasized zero-trust architectures, container security, and API protection.
2026-08-03T19:16:46.653
2026-08-31T19:33:11.197
Deferred
CVSSv3.1: 6.1 (MEDIUM)
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