An improper neutralization of active SVG content in OTRS or ((OTRS)) Community Edition ticket article rendering allows attackers to inject specially crafted SVG payloads via email content, leading to browser-side resource exhaustion and denial of service when affected tickets are opened by an agent or customer. The issue can be exploited without JavaScript execution and is not mitigated by the configured Content Security Policy (CSP). This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
This vulnerability carries a MEDIUM severity rating with a CVSS v3.1 score of 6.5, indicating it can be exploited remotely over the network with relatively low complexity though user interaction is required and does not require pre-existing privileges . The vulnerability impacts and availability (service disruption) for affected systems. Impacting 1 product from otrs organizations running these solutions should prioritize assessment and patching.
Reported in 2026, this vulnerability emerged during an era marked by increased sophistication in supply chain attacks, cloud infrastructure vulnerabilities, and software-as-a-service (SaaS) security challenges. Security practices during this period emphasized zero-trust architectures, container security, and API protection.
2026-06-01T04:16:23.123
2026-06-15T12:39:37.933
Analyzed
CVSSv3.1: 6.5 (MEDIUM)
| Type | Vendor | Product | Version/Range | Vulnerable? |
|---|---|---|---|---|
| Application | otrs | otrs | ≤ 6.0.32 | Yes |
| Application | otrs | otrs | ≤ 8.0.37 | Yes |
| Application | otrs | otrs | < 2026.4.1 | Yes |
SecUtils normalizes and enriches National Vulnerability Database (NVD) records by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and providing structured context for security teams. For otrs's affected products, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference data to enable rapid vulnerability prioritization and asset correlation. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for patch management, risk assessment, and security operations.