otrs_itsm is a software product offered by otrs. This product is widely deployed in production environments, making vulnerability monitoring essential for organizations relying on it. Security vulnerabilities in products of this category can affect system availability, data confidentiality, and integrity across entire networks. Regular assessment of known vulnerabilities and timely patching are fundamental components of responsible system administration for any deployment of this software.
SecUtils has identified 8 known vulnerabilities affecting otrs otrs_itsm. This includes 1 high-severity issue requiring prompt remediation. Vulnerabilities in this product have been disclosed spanning from 2012 to 2022, indicating a sustained research interest and ongoing security attention. 6 medium-severity issues and 1 low-severity issue complete the vulnerability landscape. Organizations should prioritize patching based on deployment context, asset criticality, and exploitation likelihood rather than severity alone.
| ID | Date Published | Last Modified | Severity (CVSSv3) | Severity (CVSSv2) | Exploit Available |
|---|---|---|---|---|---|
| CVE-2012-2582 | 2012-08-23 | 2025-04-11 | - | 4.3 | Likely |
| CVE-2012-4600 | 2012-08-31 | 2025-04-11 | - | 2.6 | Unknown |
| CVE-2013-2625 | 2019-11-27 | 2024-11-21 | 6.5 | 6.4 | Likely |
| CVE-2013-2637 | 2020-02-12 | 2024-11-21 | 6.1 | 4.3 | Likely |
| CVE-2013-3551 | 2020-02-21 | 2024-11-21 | 6.5 | 4.0 | Likely |
| CVE-2013-4717 | 2021-08-09 | 2024-11-21 | 8.8 | 6.5 | Likely |
| CVE-2013-4718 | 2021-08-09 | 2024-11-21 | 5.4 | 3.5 | Unknown |
| CVE-2021-36100 | 2022-03-21 | 2024-11-21 | 6.4 | 9.0 | Likely |
SecUtils normalizes and enriches National Vulnerability Database (NVD) records for otrs otrs_itsm by standardizing vendor and product identifiers, aggregating vulnerability metadata from both NVD and MITRE sources, and structuring the data for rapid analysis and asset correlation. For every vulnerability listed, we extract Common Platform Enumeration (CPE) data, Common Weakness Enumeration (CWE) classifications, CVSS severity metrics, and reference information to enable organizations to prioritize patching and risk assessment efficiently. This record contains no exploit code, proof-of-concept instructions, or attack methodologies—only defensive intelligence necessary for vulnerability management and security operations.